The Cisco - AUN-S-LIC-SUP - Acqueon Supvr Lic (campaign, Config, Reporting) (u-nexsys) is a software license that provides various features and functionalities to the Acqueon Supervisor application. Some of the main uses and applications of this license include:
Campaign Management: The Acqueon Supervisor application helps in managing and controlling outbound campaigns. It allows supervisors to define campaign parameters, import contact lists, and monitor campaign progress in real-time.
Configuration Management: With this license, supervisors can configure and customize the Acqueon application according to their business needs. They can define agent skills, set up script flows, and create personalized customer interactions.
Reporting and Analytics: The license enables supervisors to generate detailed reports and gain valuable insights into campaign performance. They can track key metrics, view agent activity, and analyze data to optimize campaign strategies.
Real-time Agent Monitoring: Supervisors can monitor agent activities, view agent availability, and track individual performance in real-time. This feature helps in ensuring efficient agent utilization and maintaining high-quality customer interactions.
Performance Evaluation: With the reporting and analytics capabilities, supervisors can evaluate agent performance based on various metrics such as call volume, conversion rate, and customer satisfaction. This allows for effective performance management and coaching.
Overall, the Cisco - AUN-S-LIC-SUP - Acqueon Supvr Lic (campaign, Config, Reporting) (u-nexsys) license enhances the capabilities of the Acqueon Supervisor application, enabling supervisors to manage campaigns, configure the application, monitor agent activities, and generate insightful reports for effective decision-making.
