See your callsThe My Calls window shows you information about calls to your extensions. Caller ID name and number, duration, status and whether a call is inbound or outbound. If you have more than one call, you can see the calls that are lined up for your extension. You can transfer calls directly from the My Calls queue without answering them, and answer important calls first. TalkSwitch Attendant Console makes call control easy.

Control your callsHold, drag-and-drop transfer, transfer to voicemail, park or page ? the Attendant Console lets you manage multiple calls to your extension.

See your linesNeed to monitor your line or VoIP trunk usage? You can choose to view line status in the Lines window. See which lines are in use, available or currently ringing, and display by phone number or line number. Mouse over a line to see the Caller ID of the call in progress.

See your co-workersThe Extensions window shows you who?s on the phone and who isn?t, so transferring is a snap. The icons change to indicate whether an extension is available, ringing, on hold, in use or on do not disturb. With a full view of the office call activity, it?s easier to handle incoming calls smoothly, efficiently and professionally.

Instant message your co-workersGot an important call waiting for someone who?s already on the phone? You can send an instant message to any co-worker running the Attendant Console to tell them that the second caller is waiting and even explain what the caller wants. Your co-workers get better information to choose how they handle their calls, so your callers get better service.

This is a license-coded add-on. When you buy it, you will receive your license code via e-mail. Just download and install the software, and then you can activate your IP extensions as soon as you get your code, so there's no waiting around for the courier to deliver your new application. Plus, since there?s nothing to ship, you pay no shipping costs.

FOR BUSINESSES USING any of TalkSwitch?sVS-series phone system hardware (andsome other models?contact TalkSwitchfor compatibility information), TalkSwitch?s new Attendant Console softwareis an excellent add-on. The VS-series productis a line of hybrid VoIP/PBX systemsthat work with standard telephones for costsavings and quick implementation, andwith the Attendant Console software, usersare able to monitor and manage VoIP callsdirectly from their PCs. The applicationwas designed with receptionist functions inmind and increases productivity by givingcomplete control over calls.For instance, users can view their queuesand the status of other extensions. Otherfeatures enable managers to monitor callactivity and line utilization. As an addedbenefit, the software is easy to use becauseof its intuitive interface and built-in helpfiles. Users can see their calls in the MyCalls window where detailed information isprovided about each call, such as name, number, duration, and status. If there ismore than one call waiting on a line, theuser can see the other incoming calls andtransfer them if necessary.A variety of call-control options areavailable to each extension, including theability to hold, drag-and-drop transfer, transfer to voicemail, park, and page. TheLines window allows users to see whichlines are in use, available, or ringing. Forlines that are in use, the caller ID informationabout the incoming call is visible bymousing over that extension. Additionalinformation is available in the Extensionswindow. For instance, users can see who ison the phone and who isn?t, enablingsmoother handling of incoming calls byavoiding transfers to extensions that are inuse or on do not disturb.Another handy feature of the AttendantConsole software is its Instant Messagingcapability. If someone is on the phone andthere is a call waiting for them, you can IMhim and let him know he has another call.

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