TalkSwitch Attendant Console is a software application that enables users to monitor and manage calls directly from their PCs. Designed to facilitate the receptionist function without the expense of additional hardware, the Attendant Console can provide all users of the system with total call control, along with a view of their call queue and the status of lines and extensions. Team managers can monitor call activity and owners can analyze line utilization for maximum efficiency. Plus, with its intuitive interface and built-in help files, the Attendant Console is easy to use.
See your calls
The My Calls window shows you information about calls to your extensions. Caller ID name and number, duration, status and whether a call is inbound or outbound. If you have more than one call, you can see the calls that are lined up for your extension. You can transfer calls directly from the My Calls queue without answering them, and answer important calls first. TalkSwitch Attendant Console makes call control easy.
Control your calls
Hold, drag-and-drop transfer, transfer to voicemail, park or page ? the Attendant Console lets you manage multiple calls to your extension.
See your lines
Need to monitor your line or VoIP trunk usage? You can choose to view line status in the Lines window. See which lines are in use, available or currently ringing, and display by phone number or line number. Mouse over a line to see the Caller ID of the call in progress.
See your co-workers
The Extensions window shows you who?s on the phone and who isn?t, so transferring is a snap. The icons change to indicate whether an extension is available, ringing, on hold, in use or on do not disturb. With a full view of the office call activity, it?s easier to handle incoming calls smoothly, efficiently and professionally.
Instant message your co-workers
Got an important call waiting for someone who?s already on the phone? You can send an instant message to any co-worker running the Attendant Console to tell them that the second caller is waiting and even explain what the caller wants. Your co-workers get better information to choose how they handle their calls, so your callers get better service.
This is a license-coded add-on. When you buy it, you will receive your license code via e-mail. Just download and install the software, and then you can activate your IP extensions as soon as you get your code, so there's no waiting around for the courier to deliver your new application. Plus, since there?s nothing to ship, you pay no shipping costs.
FOR BUSINESSES USING any of TalkSwitch?s
VS-series phone system hardware (and
some other models?contact TalkSwitch
for compatibility information), TalkSwitch?s new Attendant Console software
is an excellent add-on. The VS-series product
is a line of hybrid VoIP/PBX systems
that work with standard telephones for cost
savings and quick implementation, and
with the Attendant Console software, users
are able to monitor and manage VoIP calls
directly from their PCs. The application
was designed with receptionist functions in
mind and increases productivity by giving
complete control over calls.
For instance, users can view their queues
and the status of other extensions. Other
features enable managers to monitor call
activity and line utilization. As an added
benefit, the software is easy to use because
of its intuitive interface and built-in help
files. Users can see their calls in the My
Calls window where detailed information is
provided about each call, such as name,
number, duration, and status. If there is
more than one call waiting on a line, the
user can see the other incoming calls and
transfer them if necessary.
A variety of call-control options are
available to each extension, including the
ability to hold, drag-and-drop transfer,
transfer to voicemail, park, and page. The
Lines window allows users to see which
lines are in use, available, or ringing. For
lines that are in use, the caller ID information
about the incoming call is visible by
mousing over that extension. Additional
information is available in the Extensions
window. For instance, users can see who is
on the phone and who isn?t, enabling
smoother handling of incoming calls by
avoiding transfers to extensions that are in
use or on do not disturb.
Another handy feature of the Attendant
Console software is its Instant Messaging
capability. If someone is on the phone and
there is a call waiting for them, you can IM
him and let him know he has another call.
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