Neobits.com Store Policies

Neobits is an authorized dealer of hardware and software products from hundreds of leading technology manufacturers.

Shipping:

We usually ship via FedEx or UPS. Shipping & handling fees are disclosed on our website, and apply to non-freight shipments to all continental, contiguous USA addresses. Extra charges may apply in special cases. Please call for shipping quotes, for example, if your order involves:
- Shipments to Hawaii, Alaska, Guam or Puerto Rico addresses
- Shipments to APO addresses
- Large screen (>37") displays not going to a loading dock
- Saturday delivery, early AM delivery or other special handling (e.g. hold at depot)
- Shipments weighing over 150lb
- Shipments going to a non-US destination

In-stock items usually ship within one business day of payment receipt. We do not ship on weekends. We can only ship to street addresses, not P.O. Boxes. Standard shipping does NOT include insurance - if you would like us to ship insured, please request this explicitly. We are not responsible for packages lost or misplaced by the carrier.

Neobits is not responsible for shipping delays, including delays related to order processing or unexpected increase in demand. Any estimated order to ship days are estimates and do not represent a commitment by Neobits to meet such timelines.

Any address correction requests after a product is shipped will be subject to carrier-imposed address-correction charges (unless the error was ours, in which case we will absorb those charges).

Typos, Content Errors:

Neobits is not liable for pricing errors or errors in content including description, images, etc. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, Neobits will credit your account for the amount overcharged.

Order Acceptance, Changes:

Neobits reserves the right to unilaterally accept or reject any order upon review. Any orders that are not accepted will be refunded in full.

Academic products require proof of academic affiliation. Please call us with questions regarding purchase of academic products. Any orders for academic products that are not accompanied by proper documentation will be rejected.

If a change of address is desired for an order already placed, a new order must be placed with the correct shipping address, and the incorrect order cancelled (subject to the cancellation policy).

Returns, Cancellations:

Any order that has not shipped (or, in case of licenses or services, not yet issued) may be cancelled without penalty, except that orders for special order products, licenses or services may not be cancelled for any reason.

Neobits offers a 15-day money-back guarantee if your item does not perform as advertised*. The guarantee applies to the item purchase price and any sales tax paid. If items are returned for any reason other than performance, a minimum 20% restocking fee may apply. Any shipping/handling fees paid is non-refundable, and buyer pays for return shipping. Installation and labor fees are non-refundable for any reason, nor are installation materials. To qualify for refund, items must be returned in mint condition with all original packaging, components, CDs, manuals, cables, etc. For items with free shipping offers, our cost of shipping will be deducted from the refund amount. All return requests must be initiated here. You MUST obtain an RMA # and return instructions from us before returning the item. Any packages returned without a valid RMA # will be refused by receiving and returned to the sender. Buyer pays for return shipping. All sales are final after 15 days and no returns are accepted after that period. All manufacturer warranties stay in full effect.

*Acer notebooks are not returnable for any reason. This is due to strict manufacturer policies. Neobits sells Acer products brand new, without modification, and in the original manufacturer box. The Acer Total Protection plan, which can be purchased at the time of an Acer notebook or tablet purchase, offers replacement at Acer's discretion if the item cannot be fully repaired.
*Products manufactured by ClearOne, Bizfon, Zultys, Atlas and Key Systems US and several other manufacturers are not returnable for any reason. This is due to strict manufacturer policies. Please discuss your application with a salesperson prior to purchase to ensure the system will fit your requirements.
*VoIP system, phones, adapters, cards and other components and accessories are not returnable for any reason. We recognize that due to the newness of the technology, you may be purchasing these items hoping that they will work in your network or PBX environment. However Neobits makes no representations, express or implied, with respect to the compatibility of a VoIP component with your system or environment, or its suitability for any particular purpose.
*Other items not expressly listed above may also be subject to the no-returns policy. For example, Airway wireless devices are not returnable. Please check with your salesperson prior to purchase.
In all cases, if an item is defective, you are entitled to warranty repair within the warranty period.

Defective Items:

Please call us at 1-866-NEOBITS or email Neobits Service in case of defect. We will attempt to resolve the issue via phone or email. In case the item must be returned for repair, you MUST obtain an RMA # and return instructions from us before returning the item. No returns will be accepted without an RMA #. Buyer pays for return shipping. Units returned will be tested and if found defective, repair will be attempted. If repair is not possible, a replacement will be shipped. Units returned and found not to be defective will be returned at customer's expense. Units found to have been damaged by customer will be repaired at customer's expense with prior customer authorization. Extended care warranty is available for many items to cover shipping costs on items returned for repair.

Low price guarantee on Talkswitch, Allworx and Bizfon:

Neobits is a premier dealer for Talkswitch, Allworx and Bizfon. We offer a simple, low price guarantee on Talkswitch, Allworx and Bizfon products purchased from us. If another authorized dealer is offering a lower price, we will match or beat that price (send us the URL or written/email quote). If another authorized dealer is offering free incentives with your purchase, we will match or beat those incentives. If you find a lower advertised price within 30 days of your purchase from us, we'll refund 105% of the difference. Email Neobits sales with the following information to avail of this refund: a). URL of the merchant's site showing a lower advertised price than what you paid for your system, b). Proof of purchase of the system from Neobits, c). Your mailing address. Our low price guarantee applies to all new, factory sealed products of the same TalkSwitch, Allworx or Bizfon brand and style that are available and in stock from any authorized US dealer. This price protection plan does not apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, bulk quantity items, or typographical errors.

Limitations and Disclaimer:

NEOBITS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, INCLUDING LOST PROFITS (EVEN IF NEOBITS HAS BEEN ADVISED OF THE POSSIBILITY OF THE LOSS OR DAMAGE), BY REASON OF ANY ACT OR OMISSION IN THE SALE OF PRODUCTS OR SERVICES. ALL IMPLIED WARRANTIES EXISTING BY OPERATION OF LAW, INCLUDING SPECIFICALLY ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED AND NEGATED. Each section of these Policies, and/or any sale contract entered into with Neobits, shall be viewed as separate and divisible, and in the event that any section, provision, covenant, or condition of the Agreement or contract shall be held to be invalid, void, or unenforceable, the remainder of the provisions shall remain in full force and effect and shall in no way be affected, impaired, or invalidated. If buyer claims that a contract has not be fulfilled in part, the part of the contract not subject to controversy shall still be payable in full. Any controversy or claim arising out of or relating to a transaction with Neobits, or the making, performance or interpretation thereof, shall be settled by arbitration in the State of California, in accordance with the rules of the California Arbitration Association or other similar body then existing, and judgment upon the arbitration may be entered in any court having jurisdiction thereto.