Avaya IP Office supports a range of call center operations - from small, informal customer-facing groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order processing and technical support). Enhanced call center capabilities are available via the Avaya IP Office Compact Contact Center. Scaling from 5 to 75 agents, this modular solution enables contact centers to increase the number of agents and add different media types as and when required. In addition to call routing and reporting functionality, the Avaya IP Compact Contact Center offers e-mail, Web chat, and Web Call Me capabilities. By enabling and integrating the use of these other media types, the Compact Contact Center allows businesses to answer customer concerns and issues in the way customers prefer and in a timely and managed manner.

Tightly integrated with the Avaya IP Office portfolio, the Compact Contact Center allows organizations to manage their customer facing departments or contact center effectively and improve customer service. The Avaya IP Office Compact Contact Center solution provides managers with a real-time view of call center activity to enable them to manage by exception to help maximize performance.