The Allworx Call Assistant allows operators or receptionists to monitor the
state of every line in the system and to efficiently dispatch calls by
answering, transferring, parking or sending to voicemail. Call Assistant is a
fully integrated PC software tool which makes the attendant's tasks easy and
intuitive, working in combination with an Allworx VoIP phone and phone
system.
How it works
The Call Assistant screen has three work areas, each of which
display call information and expedite call handling.
My Calls - shows all calls currently being handled at the
operator's extension.
Outside Lines - shows the status of selected incoming lines
(both VoIP and CO).
Switchboard - shows the company directory with status
indicators, as well as tabs to display status of other functions.
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Auto Attendant
Lists all Auto Attendants so that the
user can transfer calls to specific Auto Attendants to assist the caller (e.g.
transfer a customer who is interested in buying a product to the sales team; the
Auto Attendant "Sales Team" will have specific options, phones assigned, and
appropriate call routes in place).
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Queues
Lists all Call Queues, including Longest Wait
Time and Queue Volume. User can either transfer a call to a specific queue or
answer a queue.
-
Parked Calls
Lists all Parked Calls currently in the
system. User can pick up any parked call.
-
Monitors
Lists all Call Monitors including the number of
callers ringing on each Monitor. User can transfer a call to a Call Monitor or
answer a Call Monitor.
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Call Monitors offer an easy way to enable an incoming call to
directly ring a group of phones. Multiple calls to the Call Monitor wait to be
answered in the order received. However, these calls benefit from a "live
answer" as an alternative to making the caller wait and listen to queue
announcements (e.g. Call Queues). A business might set up a Call Monitor to
live-answer all incoming calls to the sales team or when multiple users can
answer as the operator.
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Active Calls
Lists all current incoming and outgoing
calls across the Allworx system.
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Favorites
Provides an area to display commonly used
internal or external numbers and speed dials. User can see the current status of
internal extensions and call any internal or external number.
Broadband Phone Services, SIP Plans