This product appears to have been discontinued, however, other similar products may be available.
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ITEM #: 4924402 VMware Support and Subscription Basic - Technical support - for VMware vCloud Automation Center for Desktop - 1 desktop, 25 concurrent users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours
VMWare - CA-AUTDT25-G-SSS-A - VMware Support and Subscription Basic - 1 Year - Service - 12 x 5 x 4 Business Hour - Technical - Electronic